Quality First

	Quality First is a philosophy of quality and a framework for earning public trust in aging services. More important, is a renewal of our commitment as aging-services providers to help older adults and their loved ones live their lives to their fullest potential. Through Quality First, we work in partnership with all stakeholders - government, consumers and the people we serve and their families - to create quality of care and quality of life in aging services. FAHSA/AAHSA members across the continuum of aging services are actively involved with Quality First: adult day services, home health, community services, senior housing, assisted living residences, continuing care retirement communities, and nursing homes. FAHSA's commitment is to create the future of aging services through quality people can trust.   The Core of Quality First is the 10 Elements of Quality: Commitment Governance & Accountability Leading-Edge Care and Services Community Involvement Continuous Quality Improvement Human Resources Development Consumer-Friendly Information Consumer Participation Research Findings and Education Public Trust and Consumer Confidence
	Covenant
	Ten-Point Plan
	Self-Study
	Step-By-Step Guide for Implementation
	PowerPoint Presentation to Member Boards

Consumers' Guide to Quality Aging Services
This unique guide can be used by older adults and their loved ones who are seeking any type of aging services or care. It will help consumers learn more about each aging services organization, evaluate the quality of its care and services, and compare it to others. Consumer Guide

AAHSA Contact: Bruce Rosenthal (202) 508-9499.